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Frequently Asked Questions

 For our complete terms and conditions view our policies page.


Pet Sitting 

How frequently will you come?

That depends on what you want! We can come as infrequently or frequently as you like. The price is per visit, but you get great discounts for booking 2 times or more per day and 5 days or more in a row!

What kinds of pets do you sit?

We provide care for domesticated house pets. This includes cats, dogs, bunnies, rodents and ferrets.

How much will it cost?

The price depends on how many visits you need and for how long. Visit our rates and services page to see our pricing system. The more frequently you book the bigger your discounts! To know more you can book a consultation after which we can provide you with a personalized  quote.

Who will be visiting my pet?
Pet Sitting - Nomie

The Busy Bee team is always growing, but we make sure it is staffed with knowledgeable, capable pet lovers with the experience necessary to handle any situation. While we do not guarantee that every visit will be performed by the same Critter Sitter, we do guarantee that all our staff are bonded and insured and are trained to the highest standards. Click here to meet our current team.

What time will you come?

We schedule our visits according to your preferences. For pets with medical needs we will do our best to arrive at the exact time scheduled. For other pet visits you can expect that visits will take place within an hour of the scheduled time. Our regular pet visits take place between 8am and 9pm, while overnight visits cover 8pm to 8am. Visits required outside of these times will be subject to an additional charge.

 


 

Dog Walking 

My dog has never been walked with other dogs, can he be in group walks?

We usually start all dogs with at least one individual walk to evaluate their personality, level of training and comfort with other dogs and humans. If we feel they can participate in group walks we will start them in a small, low-key group walk and move on from there. At any time we reserve the right to move any dog into the individual program if we do not feel comfortable walking them in a group.

My dog is very social, can you guarantee that my dog will be in a group every day?

Our group walks are subject to availability so there may be instances when we do not have a group available for your dog. In these cases we will take your dog for an individual walk of the same price. Even for very social dogs the individual walks are very beneficial, giving us a chance to review leash and car skills, practice recall and develop a closer friendship with your pet.

Dog Walking - Faith My dog never gets walked on-leash, do you do off-leash walks?

Yes, we provide off-leash walks either individual or in a group, however all dogs must be able to walk on the leash and a leash must be provided by you for every walk. Dogs who are inexperienced with walking on the leash may be moved to individual walks until they have the skills to walk comfortably and safely both on the leash and off.

My dog never gets walked off-leash, can he be in off-leash walks?

Yes, we provide off-leash walks, but dogs must prove they have the basic obedience required on-leash before they will be let loose. These skills include recall, sitting and waiting, and greeting other dogs and people politely. Until these requirements are met, dogs will be kept on-leash.

What time will you come?

We schedule our walks according to your preferences, however the “midday break” is our most popular time for walks. If you schedule a midday break, individual or group, your dog will be walked sometime between 11am and 2pm. If your pet has special needs, or you have a particular schedule which requires the walk be in a tighter time-frame just let us know and we will do our best to accommodate those needs.

Will you train my dog?

We are not dog trainers and do not provide dog training. If you feel that you dog requires professional training, there are several trainers and puppy classes available in your area. You should find, however, that walks with us can improve leash skills, socialization, separation anxiety, and “boredom behaviours” like chewing, marking, barking and scratching/digging.

How much will it cost?

The price depends on how many walks you need and when. Visit our rates and services page to see our pricing system. Book five days a week for a discount! To know more you can book a consultation after which we can provide you with a personalized quote.

Who will be walking my dog?

The Busy Bee team is always growing, but we make sure it is staffed with knowledgeable, capable pet lovers with the experience necessary to handle any situation. We feel that it is beneficial to dogs to meet a variety of people and other dogs so we try to rotate the walkers and dog groups. While we do not guarantee that every walk will be performed by the same Critter Sitter, we do guarantee that all our staff are bonded and insured and are trained to the highest standards. Click here to meet our current team.

 


 

Payment and Scheduling

(For more details view our policies, here.)

How do you bill me and how do I pay?
Dog Walking - Bruce

For fixed-length services we send you an invoice in advance and you can pay by EMT right away or leave the payment for us to collect at our first visit. For regular, ongoing services we bill
monthly and collect payment as cash, cheque, EMT or Paypal. We apologize, but we do not accept debit or credit cards at this time, though you can use a credit card to pay through Paypal.

How can I book visits/walks?

If you are already a client you can email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 519-822-1929 to book a visit or walk. If you are new to Busy Bee Critter Sitters we require that you first book a consultation so we can meet with you and ensure that the best of care will be provided for your pet.


General

I'm a new client and I have a question that's not here, where do I ask it?

You can always contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at 519-822-1929 with any questions or concerns. Please also review our policies, here, before finalizing any bookings.

May I see your proof of insurance/police checks?

Of course! Just contact us and let us know you would like to see these documents and we can send you a scan or bring a copy to a consultation. All of our Critter Sitters are bonded and insured.

Do you have any references?

Yes! You can start by reading testimonials from our wonderful clients, but if you would like to speak/write to other clients in more detail just let us know and we will connect you with clients who use a similar service to what you're looking for. 

Still have questions?  View our policies here or contact us for more information!